Who we are
Renfrew Group Ltd. (d/b/a Jani-King Canada) is a commercial cleaning franchise system based in Coldbrook, Nova Scotia. Our website address is https://janiking.ca.
Jani-King Canada (Renfrew Group Ltd.) and its affiliated and Canadian subsidiary entities (“Jani-King”, “we” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Statement describes how we may collect, use and disclose personal information. This Privacy Statement applies to any personal information we collect or receive about you, from any source. However, it does not apply to personal information that we collect, use or disclose for editorial purposes.
We receive and store any information you enter on our website or give us in any other way. We do not sell or rent your personal information to others without your consent. We use the information we collect only for the purposes of sending promotional information, enhancing the operation of our site, serving advertisements, for statistical purposes to administer our system.
We DO NOT use third parties to provide customer service, to serve site content, to conduct surveys, to help administer promotional emails, or to administer drawings or contests, but reserve the right to do so in future without advance notice.
Our computer system protects personal information using advanced firewall technology.
By submitting your personal information, subscribing to our services or products or using our websites, you signify your agreement to the terms and conditions of this Privacy Statement. Please check back periodically as this Privacy Statement may be amended from time-to-time.
What is personal information?
‘Personal information’ means information about an identifiable individual. Examples of personal information that we may collect and use include your contact information (name, address, phone number or email address), and other information that you may provide to us. Personal information does not include publicly available information or your business contact information.
What personal data we collect and why we collect it
In most cases, we will collect personal information directly from you when you interact with us about a product or service that we offer or provide (for example, when you email us or contact us through our website).
We identify the purposes for which we may collect, use and disclose your personal information at the time that we collect such information. Such purposes include providing and delivering products or services to you, responding to your inquiries, and internal business purposes such as administering or improving our website. We obtain your consent for such purposes at or before the time that we collect, use or disclose your personal information, except where permitted or required by law.
Jani-King Canada may share personal information in order to fulfill the purposes that you have consented to. We may also share your personal information with third party service providers as necessary for them to provide services on our behalf. Some service providers may be located outside of Canada where personal information may be subject to the laws of those jurisdictions.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
From time to time, we collect certain usage information from our servers, or servers that belong to third parties, that relates to the use of our website. We use this information to improve our website, for example by enhancing pages or features that are visited frequently, and on occasion we may share this information with our affiliates or other third party companies to help us plan for technical improvements.
Our site uses analytics and marketing cookies from Facebook, Google and Instagram. We may update the cookies used from time to time. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.
The third party cookies we use (such as Google Analytics, Facebook and others) transmit information to Google, Facebook and other parties to be stored in accordance with their privacy practices.
How do we retain and safeguard your personal information?
We retain personal information for as long as necessary to fulfill the purposes for which it was collected and as permitted or required by law. We have implemented, or intend to implement, physical, organizational, contractual and technological security measures to protect your personal information from loss or theft, and unauthorized access, disclosure, copying, use or modification. Unless and until we host our own website and email systems, your personal information will be subject to the terms and conditions applicable to our host’s services, such as Google, Microsoft and the like. Therefore, this Privacy Statement is subject in all respects to the terms and conditions of such hosts, who may or may not be able to, or wish to, comply with this Privacy Statement.
How can you access your personal information?
We will make available to you any personal information that we have collected, used or disclosed, upon your written request, to the extent permitted by law. We will attempt to respond to your written request within thirty (30) days. We will advise you in writing if we cannot meet your request within this time limit.
Our Privacy Officers are accountable for our compliance with this Privacy Statement and applicable privacy law. All comments, questions, concerns or complaints regarding your personal information should be forwarded to our Privacy Officers as follows:
By Email: firstname.lastname@example.org
Jani-King Canada – National Marketing
76 Coldbrook Village Park Drive
Coldbrook, Nova Scotia B4R 1B9